Banking industry is adopting customer data platforms to increase customer retention and engagement.
In 2022, the global
Customer Data Platform (CDP) market size hit $4.8 billion.
However, it is predicted to reach $19.7 billion by 2027. That is an impressive 32.4% CAGR (compound annual
growth rate) rise.
With the gradual prosperity of the CDP market and the increasing demand for more personalisation,
bank and credit institutions are exploring the various aspects of customer data platforms and how they
contribute to financial growth, better banking experience and enhanced customer retention.
In this article, we look closely at Customer Data Platforms (CDP), their prospects and how they can
accelerate the growth of the banking industry.
Customer Data Platforms accumulate customer information from various trusted sources to create a
comprehensive
and unique profile of each customer. Its core areas of expertise include data management,
data regulation compliance, in-depth analytics, regulation of marketing campaigns and successful third-party
systems integration.
Banks and other financial institutions are storehouses of customer-related data. However, what remains
pending is
processing and analysing the data effectively and generating valuable insights
from it.
Some CRM and marketing automation platform proponents believe that the need for another solution for banks and other fiscal structures is baseless and unnecessary. However, with the application of appropriate CDPs, firms can improve customer segmentation and create more detailed and complete data profiles. This enables organisations to understand their audience, create more relevant messaging and craft more appropriate marketing campaigns.
With proper integration of CDP into banking systems, banks can acquire more data and insights from each
stage of the customer journey, which they can use to create impressive customer portfolios.
Taking inspiration from the wide pool of customer data, organisations can create conversion-focused user
engagement
by applying full-proof marketing strategies.
If you are looking for a robust team to handle your customer data and explore possible growth campaigns,
contact Propel today!
Collaborating with clients spread across the globe, Propel comes with solid experience in promoting
engineering growth through scientifically-backed strategies.
Connect with us today to avail Propel growth strategy services and get ready to unleash the fullest
potential of your business.
Keywords - customer data platform, customer engagement, customer retention, growth
strategy, marketing automation, banking industry
Here are few more good reads for you to explore.
Only important news and sales. Never spam.